Thank you for recommending us and trusting our team. We’re thrilled to be your trusted supplier. Hope your business getting better and better. Looking forward to serving you again soon!

We sincerely apologize for the inconvenience caused by the machine failing to start normally after you received it. We fully understand your frustration and are committed to resolving this issue for you promptly. Regarding the malfunction of the machine, we would like to clarify the following: Prior to shipment, every device undergoes a comprehensive pre-delivery test. We also provide you with photos and videos of the machine in operation, as well as the packaging process, to ensure the equipment is in perfect working condition when dispatched. To efficiently identify the root cause, we kindly request your assistance in troubleshooting. Whether you need our technical team to provide real-time guidance via video call, or require free replacement parts if any components are confirmed damaged, we will fully accommodate your schedule and advance the solution without delay. Your cooperation will enable us to resolve the issue more quickly, and we sincerely appreciate your support.